Hypertherm1. How do I become a customer of Nordic Pro Tech AS?
The first time you place an order, you have the choice to log in or register as a new customer. Click on the register button to become a customer of Nordic Pro Tech AS. You can also log in / register as a customer in the top menu on the right.
2. I forgot my password, what do I do?
When prompted for your password, select “forgotten password” and enter your username or email address. You will then receive a new password.
3. Are the prices in the webshop inclusive of VAT?
By default, prices are exclusive of VAT.
4. What payment options can I choose in the webshop?
All our corporate and private customers have the opportunity to pay by invoice.
Please note that we perform mandatory credit checks on all customers who wish to pay by invoice. Normal credit is 14 days.
5. I have not received an order confirmation?
The order confirmation will be sent to your email address as soon as the sales team has processed the order. If the order is placed outside normal working hours (weekdays 08.00-16.00), the order confirmation will be sent the next working day.
6. When will I receive my goods?
The order confirmation indicates the estimated delivery date. If you have placed an order but have not received an order confirmation, please contact us at post@nordicprotech.com
7. I received a product that has flaws or deficiencies – what should I do?
Products must be checked upon receipt. Note any flaws or deficiencies in the delivery notice. Send picture and description of the damage / error to post@nordicprotech.com. This must be reported within 7 days after reciept of the product.
8. Can I have the goods delivered to different address?
Yes. Enter the desired delivery address when ordering. If you need to change the delivery address after ordering, please contact us as soon as possible.
9. I would like to return the products. How do I do it?
As a customer at Nordic Pro Tech AS you have 14 days right of cancellation. For a product to be returned, it must be in unused condition and in original packaging. Send us an email with the order number and the product you want to return and we will guide you on how to do it.
10. Can you send me a price catalog on the desired plasma cutter?
Of course! Contact us at post@nordicprotech.com with info about the desired plasma price catalog and we will send it to you!
11. Do you offer service on plasma machines?
Yes we do! We work closely with experienced service technicians who perform plasma service on all kinds of plasma cutters. Today we can only offer service in Norway and Sweden, but we are working hard to also be able to offer the service in other countries.
12. How can I change my billing address?
Contact us to change your billing address. You can easily change the billing address in your account by tapping addresses, selecting the current address, and tapping edit.
13. Can I get a discount?
Our prices are competitive and we have campaigns in our newsletter several times a year. For larger purchases, contact our sales team for a special offer.
14. I can’t find the right item or I need to answer another question
You are always welcome to call customer service directly on tel. 400.88.898, or send an email to post@nordicprotech.com to get an answer on any questions.
15. What is the difference between Silver Core electrodes and ordinary electrodes?
The code that has the SC at the end of the fuel section means that this electrode or, to be precise, the tip of this electrode is made of silver and therefore it lasts even longer than ordinary electrodes.
16. What is the difference between Two Pieces nozzle and regular nozzle?
The code that has the TP at the end of the fuel section means that this nozzle has even better cooling system and therefore it lasts even longer than a regular nozzle.